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Frequently Asked Questions

Is there a delivery charge?
Can I schedule delivery or pickup for a specific time?
When does my rental period begin and end?
Can I make changes to my order after I have completed the checkout process?
Do you offer damage protection insurance on rental items?
Is my credit card secure?
When will my credit card be charged?
Do I need to fill the tank up with gas when I'm finished?
Can I cancel my order?
Can I pickup my order at your rental store?
Can you call in advance?
Should I tip the delivery driver?
Can I use a debit card for payment?

Is there a delivery charge?
No. If you are inside our coverage area then your delivery and pickup will be free.

Can I schedule delivery or pickup for a specific time?
No. All of our deliveries and pickups must occur within a 2 -hour window of your choosing.

When does my rental period begin and end?
Your rental period begins at the end of your delivery window and it ends at the beginning of your pickup window. For example, if you schedule an 8am to 10am delivery window and a 12pm to 2pm pickup window then you have scheduled a 2 hour rental period. In this example, your rental period begins at 10am and ends at 12pm.

Can I make changes to my order after I have completed the checkout process?
Yes. You may edit your order anytime up until the point when the delivery truck is in route to your delivery address. Once your order has been dropped off, you can still edit the pickup time. This means that if you need to keep the equipment for a shorter or longer rental period then you can simply adjust your scheduled pickup time (based on truck and product availability) and complete the checkout process again for that order.

Do you offer damage protection insurance on rental items?
No. We do not offer or require the additional purchase of damage protection insurance for rental items. Most damage to rented equipment occurs during transportation, loading and unloading. Improper use of equipment can also cause damage. Our tool experts train you (at your project location) on the proper use of all rental equipment and we deliver and pickup everything for you. This significantly reduces the likelihood of damage to rentals. Additionally, we have found that the fine print of most rental insurance is unclear and can exclude the most common types of damage. We feel it's in the best interest of our customers to avoid offering rental insurance.

Is my credit card secure?
Yes, your credit card is very secure. Our payment systems are PCI (Payment Card Industry) compliant and we are expected to maintain the highest of security standards in order to maintain our compliance level.

When will my credit card be charged?
Similar to hotels or car rental companies, we will pre-authorize your credit card for the total amount of your order. We may also pre-authorize an additional amount to cover potential damage that may occur to the rental item(s). This amount varies depending upon the value and fragility of the items you are renting. Your credit card will only be charged once your rental is complete and our delivery driver has picked up the rental item(s).

Do I need to fill the tank up with gas when I'm finished?
Yes. We deliver the equipment with a full tank of gas and we ask that you top of the tank when you are finished. Don't worry, we carry equipment gas in our delivery van and we will try to leave you with more than enough gas to get through your project.

Can I cancel my order?
Yes. With our Right Rental Guarantee you can cancel your order, at no cost to you, anytime until the delivery driver has completed the delivery. Our highest priority is to make sure you feel safe and comfortable with the tools you?re renting.

Can I pickup my order at your rental store?
No. YardRents.com is a 100% e-commerce rental service and we do not have a physical store front where customers can pickup or drop off rentals.

Can you call in advance?
Yes. On the final page of the checkout process, just before you submit your order, you can put notes and special requests for the driver. We would be happy to call, email or text you prior to our arrival.

Should I tip the delivery driver?
No. While your generous gesture would be appreciated, our delivery drivers will not accept tips or gratuity. The best way to show your satisfaction is to tell your friends and write online reviews about your experience.

Can I use a debit card for payment?
Yes. Please remember that when we delivery the order we might pre-authorize your card for slightly more than the amount of your order. When we pick-up the order we will charge your card for the actual amount of the order. Banks typically take a few days before they update debit card records to reflect the actual amount charged to the card. During this time you might see the original pre-authorization amount instead of the actual amount charged. We're not sure why banks are so slow about doing this, but this is not an unusual occurrence for tool rental, car rental or hotel transactions that are completed using a debit card. Rest assured, we only get paid on the amount that you see on your final receipt.